Privacy policy

General ("https://www.redealuguel.com") owns and operates this website. This document governs your relationship with https://www.redealuguel.com ("Website"). Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By using the Services, you agree to all the Terms of Service, which may be updated by us from time to time. You should review this page regularly to stay informed of any changes we have made to the Terms of Service.

Access to this website is temporarily permitted, and we reserve the right to withdraw or modify the Services without notice. We will not be responsible if, for any reason, this website is unavailable at any time or for any period. From time to time, we may restrict access to certain parts or all of this website. This website may contain links to other websites (the "Linked Sites"), which are not operated by https://www.redealuguel.com. https://www.redealuguel.com has no control over the Linked Sites and assumes no responsibility for them or any loss or damage that may arise from the use of them. Use of the Linked Sites will be subject to the terms of use and service of each site.

Privacy Policy
Our privacy policy, detailing how we will use your information, can be found at https://www.redealuguel.com. By using this website, you consent to the processing of your information as described in that policy and warrant that all data you provide is accurate.

Prohibited Uses
You must not misuse this website. You must not: commit or encourage a crime; transmit or distribute a virus, Trojan horse, worm, logic bomb, or any other material that is malicious, technologically harmful, in breach of confidentiality, or otherwise offensive or obscene; hack any part of the service; corrupt data; cause inconvenience to other users; infringe any person’s intellectual property rights; send unsolicited advertising material, commonly known as "spam"; or attempt to affect the performance or functionality of the computing facilities of or accessible through this website. Breaching this provision would constitute a crime, and https://www.redealuguel.com will report any violation to the relevant authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, software, data, or other proprietary materials due to your use of this website or downloading any material posted on it, or on any linked website.

Intellectual Property, Software, and Content
The intellectual property rights to all software and content (including photographic images) made available to you on or through this website remain the property of https://www.redealuguel.com or its licensors and are protected by copyright law and international treaties. All such rights are reserved by https://www.redealuguel.com and its licensors. You may store, print, and display the content provided solely for your personal use. You are not allowed to publish, manipulate, distribute, or reproduce in any form, in any format, any of the content or copies of the content provided to you or appearing on this website, nor use such content in connection with any business or commercial activity.

Terms of Sale
Terms of Sale By making a reservation on our platform, you are offering to contract an accommodation service under the following terms and conditions. All reservations are subject to availability and the final price confirmation. The confirmation times and availability of the property may vary depending on availability and may be subject to unforeseen delays for which we will not be responsible.

To make a reservation with https://www.redealuguel.com, you must be over 18 years old and hold a valid credit or debit card issued by an acceptable bank. https://www.redealuguel.com reserves the right to reject any request made by you. If your reservation is accepted, we will notify you by email and confirm the identity of the party with whom you have contracted, which will generally be the host of the property you have chosen, but in some cases may be another third party.

When you make a reservation, you commit that all the details provided are truthful and accurate, that you are an authorized user of the credit or debit card used for the reservation, and that there are sufficient funds to cover the rental cost.

(a) Our Contract
When you make a reservation, you will receive an email confirming the receipt of your request: this email will only be a confirmation and will not constitute the final acceptance of the reservation. A contract between us will not be formed until we send you an email confirmation stating that the property you selected has been confirmed and is available for your requested dates. Only the property confirmed in the confirmation email will be included in the formed contract.

(b) Prices and Availability
While we strive to ensure that all property details, descriptions, and prices are accurate, errors may occur. If we discover an error in the price of any property you have reserved, we will inform you as soon as possible and offer you the option to reconfirm your reservation at the correct price or cancel it. If we are unable to contact you, we will treat the reservation as canceled. If you cancel and have already paid, you will receive a full refund (subject to the host's cancellation policies). Additional service charges or cleaning fees will be clearly indicated in the reservation and included in the "Total Cost."

(c) Payment
Upon receiving your reservation request, we conduct a standard authorization check on your payment card to ensure sufficient funds to fulfill the transaction. Your card will be charged once we receive final confirmation of the property and selected dates. The money received from the debit of your card will be treated as a deposit against the rental value of the property reserved. Once the property has been confirmed and payment processed, it will be considered as consideration for the accommodation service you have booked.

Payment Method - Stripe
This website uses Stripe to process payments. By making a purchase, you authorize Stripe to process the payment through its secure system. We accept credit and debit cards issued by banks acceptable to Stripe. Stripe is an external payment service provider, and by using our services, you accept Stripe's terms and conditions, which you can review on their website. https://www.redealuguel.com does not store your payment card details, as all payments are processed directly through Stripe, ensuring the security of your transactions.

Contract Between Hosts and Guests
It is important to note that the services provided by this website facilitate the connection between hosts and guests, but the formal contract is made directly between these two parties. By making a reservation or booking, you accept the terms and conditions provided by the host of the property. https://www.redealuguel.com is not a party to this contract and is not responsible for any disputes between hosts and guests. We recommend that you carefully read the host's conditions before completing any reservation.

Cancellation and Refund Policy
The cancellation and refund policy of each reservation will be subject to the conditions established by the host, which will be provided to you before the final confirmation of the reservation. https://www.redealuguel.com acts as an intermediary and will not be responsible for refunds if the host does not follow their cancellation policy.